On Wednesday November 23d, PS Audio launched a new website that is totally revamped from the old.

Much of the navigation, features and functions are different than any website PS has designed so this article will help take advantage of everything new and exciting on this site.

To learn more about the new website we’ve written an overview of the sections and then delve into some specific details to help you navigate your way through.  Hopefully the site is intuitive enough to get around without a guide, but it does help to have a map for first time viewers.

The new website is broken down into five main areas:

• Products
• Resources
• My PS
• Support
• PS Tracks

Products

Of course most website visitors to a manufacturer’s website are going to be interested in the products themselves and here PS Audio has strived to make access simple and intuitive.

The product areas are broken down immediately into the two main categories: Audio and Power.  Within each category everything related to those main categories is contained in sub divided areas.  For examples, Power Cables are located in the Power Category while the Network Bridge is found in the Audio category.

Resources

By far the most extensive section on the website after products is our Resources section.  Here you find everything other than products including:

• Knowledge Base featuring the accumulated knowledge of high-end audio accumulated over the years.  You can ask questions and get answers to anything you can imagine
• Community our forums that are quite well attended.  We have thousands of high-end readers participate in our lively forums and we encourage all of you to jump into the fray
• Manuals product manuals for all models we currently make as well as those discontinued classic products are found here.
• eLyric download the latest version of our popular free Music Management software
• Find a dealer after reading about our products and services it may be time to seek out a local PS Audio dealer or distributor in your country
• Reviews the accumulated set of PS Audio reviews from around the world on our award winning products can be read and downloaded here
• Newsletters our popular once-monthly Newsletter is chock full of news and great reading and many visitors can’t wait to get the next one
• Paul’s Posts the entire collection of Paul’s Daily Posts are to be found here as well there’s a link for you to subscribe yourself if you wish

My PS

Every PS owner is given their own webpage that’s their’s to manage and enjoy.  This unique feature to the website allows PS owners as well as anyone registered on our website to have their own page that controls their preferences, register their products, check on the time remaining with their warranty, (and soon) track the progress of their equipment through our repair and update departments, sign up to receive product and firmware upgrade notifications, view and manage the cover art they are playing on connected PS audio equipment and control their connected audio and power equipment on line.

Support

From time to time everyone has a question or needs support on a burning issue whether product or service related and the support section of the website makes is simple and easy to get that help.  Here we have installed two new features, the Help Desk and the Support Desk.

The idea behind the Help Desk is to answer specific questions that you cannot find answers to in the Knowledge Base.  if you think you have a question you’d like to ask – and the answer to that question would benefit more PS owners than just yourself – then the Knowledge Base is where you want to ask it.  But if the help you need is specific to your situation, then the Help Desk is the right place to go.  The Help Desk is based on a ticket system where we issue a ticket for your request and this then opens up a conversation between you and the technician or service personnel to get it resolved.  A copy of your conversation will be available in the My PS Section of the website.

The new Support Desk is specific to a piece of equipment that you either wish to obtain service for or want to find out the status of that product if our service department has it.  Fill out the quick form and someone will get back to you as quickly as possible, usually within 24 hours or less.

PS Tracks

This popular online magazine about the high-end and music (which you happen to be reading an article on right now) is filled with great articles on ur industry, news items of interest and lots and lots of music articles including the ever popular Classical Corner.  The idea behind this magazine is to provide a means of connecting the high-end together through great content, opinions, tips and music.

You never know what’s going to be included in this magazine, agnostic of brands and magazines alike.  So, for example, you might read about other manufacturers, new website’s of interest, new recordings, old recordings and strong opinions.  Certainly the magazine is funded by PS Audio but that doesn’t give PS any special privileges not accorded to other manufacturers who are most welcome to post an article of interest on the site.

If you think you might like to contribute an article or a news items we would encourage you to do so by simply dropping a note to us at pstracks@psaudio.com

If you get a chance

Head over to www.psaudio.com and have a peak at what may be one of the most interesting website’s in our industry.

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